Refund Policy
Our Refund Policy
At Simple Automations, we want you to be satisfied with the products and services you purchase from us.
Because our products and services may include digital products, automation templates, consulting and custom-developed automation solutions, refund eligibility may vary depending on the type of purchase.
Digital Products
Digital products, including downloadable guides, templates, resources and automation materials, may be eligible for a refund where the product is demonstrably defective, materially different from its description, or cannot reasonably be accessed due to a technical issue that we are unable to resolve.
Refund requests should be made as soon as reasonably possible after purchase and should include details of the issue.
Automation Services
For automation setup, configuration, consulting or implementation services, refunds will be considered on a case-by-case basis, taking into account the work already completed and the terms agreed with the client.
Where work has already been performed, we may retain payment for services that have been completed or delivered.
Custom Automation Projects
Custom automation projects are generally developed specifically for the individual client and may involve planning, configuration, development, testing and integration with third-party services.
Once development or implementation work has commenced, refunds may be limited to any portion of the project that has not yet been completed, subject to the terms of the applicable project agreement.
Where a project agreement contains specific cancellation or refund provisions, those terms will apply.
Third-Party Services
Some automation solutions may rely on third-party platforms, software, APIs or subscription services.
Fees paid directly to third-party providers are generally subject to the refund policies and terms of those providers and are not controlled by Simple Automations.
Simple Automations cannot guarantee refunds for third-party services where the relevant provider does not offer a refund.
Non-Refundable Situations
A refund may not be available where:
- The requested product or service has already been substantially delivered
- Custom development or implementation work has already been completed
- The customer has provided incorrect information or access credentials required to complete the work
- The customer changes their mind after a customised service has been substantially completed
- The issue is caused by a third-party platform, software, API or service outside our control
- The customer is unable or unwilling to use a product or service that was accurately described at the time of purchase
- The refund request does not relate to a defect, failure to deliver, or other circumstance covered by this policy or the applicable service agreement
Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.
Where you are entitled to a refund, replacement, repair or other remedy under applicable consumer protection laws, those rights will apply regardless of the terms of this policy.
Refund Requests
To request a refund, please contact us with:
- Your name
- The product or service purchased
- The date of purchase
- Your order or invoice number, where applicable
- The reason for your refund request
- Any relevant information or evidence relating to the issue
We may request additional information where necessary to assess the refund request.
Refund Processing
Where a refund is approved, it will generally be processed to the original payment method used for the purchase.
Processing times may vary depending on the payment provider and financial institution. Simple Automations will process approved refunds as soon as reasonably practicable.
Chargebacks and Payment Disputes
We ask customers to contact Simple Automations before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.
Nothing in this section limits any rights you may have under applicable consumer protection or payment laws.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our products, services, business practices or legal obligations.
The latest version published on this website will apply to purchases made after the effective date of the updated policy.
Contact
Simple Automations
1st Line Digital Pty Ltd
ABN: 81 011 962 58
Email: [email protected]